channel blackouts
I just got installed this past Monday, 3/29.
In addition to the box locking up as other have described, I lost reception of several channels. Last night, I began having reception problems on 261 and 262. I thought it might be the light rain we were getting, but reception was ok on other satellite channels. Today, when I try to tune in one of these, I get a message: "No signal received on satellite channel xx. Please try again later." The affected channels are:
204 HBOW
206 HBO2W
226 MMAXW
229 AT-MAX
261 StrzHC
262 StrzHDP
Customer service did a new "hit" of my box to see if that fixed it. I waited an hour for everything to reload, and found it did not help. Then I called back.
They says that they are going through software updates, and that certain customers have been having problems with channels. It is a known problem, but they will "escalate it" -- whatever that means. I should wait a few days and it will be cleared up. He also confirmed that they are working on fixes for the box lockup.
I asked whether I needed to leave the box on to receive software updates, and they said yes, its a good idea to leave it turned on. So thats what I will do -- I figure it doesn't draw much power, and what the heck, it can't hurt.
Voom experience overall: I'm pretty pleased with the number of channels available for the price, and with the reception quality -- when everything works. I know that sounds a little like "other than that, Mrs. Lincoln, how did you enjoy the play?" But seriously, once Voom fixes these technical glitches, I think I will be a pretty happy customer, especially if they add a few more channels to the lineup.
