Why doest the home telephone ring when DN calls my receiver(s)?

[Carbines]

..Looking for a technical description of how DISH can call my receiver(s) via my home phone line, and my receivers will pick up that 'call' without the rest of the telephones ringing.... this happens virutally every morning in the 0300 hour. You can hear the receiver 'wake up', and then 'go back to sleep'

ViP722 DVR Receiver(s)

Not having any problems or issues with this, but I'm curious as to how it works!

Thanks for any info you can provide!

...::C

 

[bighick]

I thought that receiver called out.

 

[primestar31]

..Looking for a technical description of how DISH can call my receiver(s) via my home phone line, and my receivers will pick up that 'call' without the rest of the telephones ringing.... this happens virutally every morning in the 0300 hour. You can hear the receiver 'wake up', and then 'go back to sleep'

ViP722 DVR Receiver(s)

Not having any problems or issues with this, but I'm curious as to how it works!

Thanks for any info you can provide!

...::C

Dish doesn't CALL your receiver. The receiver itself calls OUT, and not every night, just on a schedule programmed into it. Maybe every 2 weeks. Since it calls OUT to upload logs to Dish, you won't hear your phone ring.

The nightly reboot (which is what you see at 0300) is just a reboot, like you reboot your pc when it starts acting strange. The receiver is a computer, and the reboot clears out garbage, that can cause it to act up. It also is used for a reboot after downloading a new firmware, at the times those are pushed.

 

[Carbines]

Gotcha. Install tech told me that DISH called the receiver.

Understood about the hightly reboot, thanks for that too.

So now this DOES become an issue, because there is a call-blocking feature enabled on my home phone line that prevents long distance calls from being made without a PIN code. This blocking feature also applies to calls made with more than 7 digits (regardless of whether there will be any additional charges stemming from the call).

Long story short, unless I can edit the call string (like adding *70 to your old modem dial-up internet connection) on the Receiver, this outbound call will fail - even if it's a toll-free call.

Can I edit the number that the Receiver calls? Or at least add a suffix to the number that is dialed?

The only other option that I have available is to add the number that the Receiver dials to the list of 'safe numbers' with the telephone company that handles the blocking service.

Does anyone know what this number is? Or can I find this number somewhere on my Receiver(s)....?

 

[primestar31]

Gotcha. Install tech told me that DISH called the receiver.

Understood about the hightly reboot, thanks for that too.

So now this DOES become an issue, because there is a call-blocking feature enabled on my home phone line that prevents long distance calls from being made without a PIN code. This blocking feature also applies to calls made with more than 7 digits (regardless of whether there will be any additional charges stemming from the call).

Long story short, unless I can edit the call string (like adding *70 to your old modem dial-up internet connection) on the Receiver, this outbound call will fail - even if it's a toll-free call.

Can I edit the number that the Receiver calls? Or at least add a suffix to the number that is dialed?

The only other option that I have available is to add the number that the Receiver dials to the list of 'safe numbers' with the telephone company that handles the blocking service.

Does anyone know what this number is? Or can I find this number somewhere on my Receiver(s)....?

You can edit the call string suffix or prefix. Go into your settings, and you will see. I'm not where I can look up the exact key strokes to get to that, but it's there.

 

[RandallA]

Menu, 6, 1, 4 and enter prefix.

 

[Carbines]

Menu, 6, 1, 4 and enter prefix.

Thanks to everyone for the info - I'll try when I make it home today. Traffic around DC is miserable with the innauguration preparations going on...

I hope I can find the number that the Receiver dials in this same menu screen as well - it would be safer from a security standpoint to add the number being dialed to the 'safe list' rather than storing my PIN number in the Receiver. Prying eyes could locate it there pretty quickly.

Again, thanks for the help.

...::C

 

[rglore]

The callout log in your blocking software should have the number the receiver calls. Check the diagnostic log in the receiver to see what day the last callout was. Menu 6, 3 counters, page down.

 

[dlsnyder]

And if the reboot bothers you you can change the time that it happens. There is a setting under "Preferences" called "upgrades" or something like that. When you select it you can adjust the time that the receiver looks for software upgrades on the satellete data stream.

 

[navychop]

Isn't 3 the default EPG download time?

 

[Bobby]

3 AM, yes....

 

[tnsprin]

And if the reboot bothers you you can change the time that it happens. There is a setting under "Preferences" called "upgrades" or something like that. When you select it you can adjust the time that the receiver looks for software upgrades on the satellete data stream.

The update setting (menu 8-4) does control the reboot and download of the quide data. However it does not control the time upgrades of the software are done. And neither effect the two seperate call out times that use the telephone/internet connection asked about by the OP.

 

[DishSubLA]

Gotcha. Install tech told me that DISH called the receiver.

Understood about the hightly reboot, thanks for that too.

So now this DOES become an issue, because there is a call-blocking feature enabled on my home phone line that prevents long distance calls from being made without a PIN code. This blocking feature also applies to calls made with more than 7 digits (regardless of whether there will be any additional charges stemming from the call).

Long story short, unless I can edit the call string (like adding *70 to your old modem dial-up internet connection) on the Receiver, this outbound call will fail - even if it's a toll-free call.

Can I edit the number that the Receiver calls? Or at least add a suffix to the number that is dialed?

The only other option that I have available is to add the number that the Receiver dials to the list of 'safe numbers' with the telephone company that handles the blocking service.

Does anyone know what this number is? Or can I find this number somewhere on my Receiver(s)....?

The Dish boxes call a toll-free number at no cost to you, if that matters for your phone blocking, allowing toll-free calls.

If you have a ViP connected to broadband, the box will use that to connect to Dish, and, of course, a broadband connection allows Dish to "call" your box and download to your box at just about anytime.

 

[Foxbat]

If you have a ViP connected to broadband, the box will use that to connect to Dish, and, of course, a broadband connection allows Dish to "call" your box and download to your box at just about anytime.

I believe the receiver is the initiator of all communications with Dish. How would Dish know how to get at your receiver(s) through your Broadband connection? The IP address is usually going to be cycling through a pool owned by your ISP, and if you have a NATing router (like 99% of all home routers) then your ViP receiver will have a non-routable IP address that can only be accessed by your home LAN.

So, Dish cannot use the broadband connection to push programs to your receiver, but your receiver can poll the Dish mother ship to see if there is anything Dish wants the receiver to pull down. And, of course, Dish can broadcast a "hit" to a particular receiver via the satellites, but someone who knows more about what a "hit" can do would have to answer if that mechanism is used to have the receiver request data via the broadband.

 

[visiter555]

According to my Vonage dialed call log, two of my 301s call Dish nightly...probably a no connection (especially on those 1 min connects!).

My two 311s are nowhere near a phone line so they don't do anything but sit there and show pictures... lol

 

[DishSubLA]

I believe the receiver is the initiator of all communications with Dish. How would Dish know how to get at your receiver(s) through your Broadband connection? The IP address is usually going to be cycling through a pool owned by your ISP, and if you have a NATing router (like 99% of all home routers) then your ViP receiver will have a non-routable IP address that can only be accessed by your home LAN.

So, Dish cannot use the broadband connection to push programs to your receiver, but your receiver can poll the Dish mother ship to see if there is anything Dish wants the receiver to pull down. And, of course, Dish can broadcast a "hit" to a particular receiver via the satellites, but someone who knows more about what a "hit" can do would have to answer if that mechanism is used to have the receiver request data via the broadband.

Please forgive me, professor, but I did put quotations around "call" because I didn't want to get a into an unnecessary, pedantic lecture like those found on this board by writers who post their dissertations to boost their fragile egos and pull themselves up from the depths of their inferiority complexes.

I meant to imply that there was a fair amount of two-way communication via the broadband and that a lot of content can be pushed. I guess I should have used a different word in quotations in my rush of writing and posting. I'm glad to see you have a sufficiently vacant schedule for the lesson. I am so sorry. Will you fail me out of the class and ruin my life? Oh, please don't, Dr. No(it-all). This is worse than losing my Amriecian Express Card: "What will I do? What will I do?"