YouTube on Genie

[Mike Betts]

Just had the Genie + 1 client installed about a month ago. Overall, I'm pleased. However, YouTube will not work. Pandora and all the other apps work fine. But it acts like it can't connect to the Internet when I try to use YouTube.

 

[JonBlack]

I'm a new Genie and clients user too!

Do you have the "web videos" disabled in the settings? I noticed that our HR34 had "web videos" disabled by default.

 

[Mike Betts]

I checked that and enabled web videos. However, it still tells me that there's an issue with the connection. Everything else works fine. I'm guessing that it doesn't like my router for some reason.

 

[Lanarian]

Try resetting the Genie twice, back to back.. we've seen these types of issues before, usually with on-demand, but its happened with other internet services also..
To be clear (and please don't be insulted), do a red button reset, wait for it to finish, then when regular TV comes back on, hit the red button again.. the second reset will "Clean" deeper into the worky bits (memory and software) in the receiver.
Usually, this will fix this type of issue..

 

[KoolBreeze]

I have the exact same issue. Everything but Youtube works great but I get a connection error when I try to use Youtube. I have a Genie and 3 C31s, it's the same on all of them. I tried resetting the Genie and clients, as well as bring the entire network down and back up multiple times to no avail.

 

[KoolBreeze]

BTW, I suspect it's something about my router that it doesn't like, but I'm not certain. My router is an older Netgear WGR614 version 8. It does support UPnP and I have that enabled. I also tried manually forwarding the ports to the H34 in the router and H34's settings but that didn't help either. I have a version 10 WGR614 that I may try when I get a chance.

I tried the WGR614 v10, same deal, no Youtube.

 

[Mike Betts]

I tried the double reset. No luck. My router is fairly new. So I'm not sure what the issue is.

 

[Lanarian]

Actually, I did some checking and its a software bug.. engineerings aware of it and working on a fix.

 

[Mike Betts]

Excellent. Thanks for checking into it.

 

[Mike Betts]

Seems to be working now. Yah!

 

[begbie]

yep mine started working today too.first time since oct.

 

[whitewolf8214]

My You Tube works good on my Genie