No Guide in Bad Weather

[charlesrshell]

We just had super severe bad weather roll thru the St Louis area and lost Sat signal. In the past when this happened I would go to the guide and select an OTA channel so we could monitor the local TV channel and follow the bad weather. Doesn't work any more. I get a popup that says can't access this feature. This is happening on both my Hopper Plus and Hopper 3. I guess I will have to install a 2-way switch in the OTA cable going the Hopper and run a second cable direct to the TV.

 

[dishrich]

I guess I will have to install a 2-way switch in the OTA cable

Don't u mean splitter...

 

[charlesrshell]

Don't u mean splitter...

Thanks, that's a better idea. I was going to use an A-B switch. Wasn't thinking last nite when all the bad weather came thru. We have bunches of damage from hail and winds.

 

[KAB]

We just had super severe bad weather roll thru the St Louis area and lost Sat signal. In the past when this happened I would go to the guide and select an OTA channel so we could monitor the local TV channel and follow the bad weather. Doesn't work any more. I get a popup that says can't access this feature. This is happening on both my Hopper Plus and Hopper 3. I guess I will have to install a 2-way switch in the OTA cable going the Hopper and run a second cable direct to the TV.

I can't believe you can't tune to OTA local on Hopper when Sat reception fails! Why would Dish do that?

Have you tried tuning to the Sat local directly then channel up or down depending on how your guide is set up?

 

[charlesrshell]

I can't believe you can't tune to OTA local on Hopper when Sat reception fails! Why would Dish do that?

Have you tried tuning to the Sat local directly then channel up or down depending on how your guide is set up?

I tried everything. I did not have Sat signal for both Hoppers. The only thing that worked was the Hopper recordings folder & I could also get to the apps thru the home button. So we watched recordings & apps. Reason for no sat was a GFCI had popped cutting power to the DPH42 switch. Sat signal working good now. In the past I could always get to OTA local channels thru the guide when sat signal was lost. This needs to be fixed.

 

[charlesrshell]

brittanygarden, can you escalate this issue to the repair department and fix this issue? We should be able to get to OTA channels to monitor bad weather during Sat signal lost. Thanks

 

[charlesrshell]

KAB also another feature that still worked with no Sat signal is the PTAT programs.

 

[KAB]

KAB also another feature that still worked with no Sat signal is the PTAT programs.

I only have OTA, no sat locals.

 

[Bobby]

I tried everything. I did not have Sat signal for both Hoppers. The only thing that worked was the Hopper recordings folder & I could also get to the apps thru the home button. So we watched recordings & apps. Reason for no sat was a GFCI had popped cutting power to the DPH42 switch. Sat signal working good now. In the past I could always get to OTA local channels thru the guide when sat signal was lost. This needs to be fixed.

It might well be that your issue was caused by no power to the 42 switch. That messes up the hybrid side of your Hoppers. You might have been able to reach your OTA channels if you had lost just the satellite signal. Just musing here.

 

[charlesrshell]

It might well be that your issue was caused by no power to the 42 switch. That messes up the hybrid side of your Hoppers. You might have been able to reach your OTA channels if you had lost just the satellitte signal. Just musing here.

Good point. When ever I get a no Sat signal outage again I will check it out. Thanks

 

[brittanygarden]

brittanygarden, can you escalate this issue to the repair department and fix this issue? We should be able to get to OTA channels to monitor bad weather during Sat signal lost. Thanks

Do you have your OTA direct to Hopper or are you using some kind of pass through?

 

[charlesrshell]

Do you have your OTA direct to Hopper or are you using some kind of pass through? If the latter, you are using your OTA outside of the recommended installation. It works properly during weather events if connected directly.

OTA is direct to Hopper3 Plus and also my other Hopper3. What about the guide not available during no Sat signal condition? Could it be from no AC power to my DPH42 switch? See post #9.

 

[brittanygarden]

OTA is direct to Hopper3 Plus and also my other Hopper3. What about the guide not available during no Sat signal condition? Could it be from no AC power to my DPH42 switch? See post #9.

That is odd. Let me check a few things and get back to you.

 

[charlesrshell]

That is odd. Let me check a few things and get back to you.

Thanks