I just love the long, rambling, non-answer from Bob regarding your question about the contract.
On one hand, he will NEVER, EVER sign a contract. But the only way to get Fios is to sign a two year contract.
Talking out of both sides of your mouth at the same time, Bob should be in Washington!
As I THOUGHT I said already......
I currently have FIOS phone and internet. The phone portion was a PIA. the internet rock solid
I called recently planning on canceling, to see when my 2 year contract was up. it ended in december.
a nice retention rep after reviewing my account and dismayed at my experience for fios phone offered me a no contract upgrade to fios tv., she noted my account that its available.
I was happy with E, till now
So I am waiting for the official word from E, to get fios tv which is available to me CONTRACT FREE!
the phone internet tv bundle is just over a 100 bucks a month, around the same asv I pay for E today.,
I should really thank whoever came up with the fee charge. it got me shopping and found much lower price
The last time this happened State Farm made its annual increase in my business liabilty policy and insisted a rep must visit my home / business to rate it for the coming year insisted coming early sepotember my busiest time of year when school opens and I struggle with 70 hour work weeks.
state farm got me shopping I saved 200 bucks a year for double the coverage. Actually felt bad for my agent who I have been with since the 70s. I asked him do you want to raise any more rates

I still have homeowners and car insurance with him.
Incidently I have bought a duplicate cell phone, no upgrade contracts for me. just call and connect....
I have NO contracts at all
companies shouldnt be allowed to stand behind poor service with a contract